Cancellation Policy



Coastline Adventures Cancellation Policy

*When booked directly through Coastline Adventures – Bookings made with a third party will be subject to ours and the third party cancellation policies.

Cancellations made 24 hours or longer before the Tour date

Clients have the option for a free of charge date change.
To keep the money on file as credit to towards another tour or voucher.
If a refund is required there is a 20% booking fee that is non refundable.

Cancellations within 24 hours/ or “no show” on the day of the Tour

Due to the early pick up and the preparations necessary any cancellations within 24 hours are non refundable, depending on the reason for cancelling, as outlined below there are rebooking and refund options available.
“No show” refers to Clients who arrive 15 minutes late after the pick up time, with no contact made to the Coastline Adventures email or reservations contact Clients will be charged 100% of the tour cost.

Cancellations due to Illness

Cancellations due to illness made 24 hours or more prior to the day of the Tour have the following options:
Clients have the option for a free of charge date change.
To keep the money on file as credit to towards another tour or voucher.
If a refund is required there is a 20% booking fee that is non refundable.
Due to the early pick up and the preparations necessary any cancellations within 24 hours due to illness are non refundable, however those Clients will be able to rebook at a 20% discount.

Cancellations due to weather:

It is dangerous to operate under adverse weather conditions.
We reserve the right to cancel due to weather, if this is the case clients will be notified up to 24 hours prior.
Clients have the option for a free of charge date change.
To keep the money on file as credit to towards another tour or voucher.
If a refund is required there is a 20% booking fee that is non refundable.

Cancellations due to Operational Reasons

Unforeseen operational reasons, staffing, vehicle, can be the cause for Coastline to have to cancel tours.
If the Tour is cancelled 72 hours or longer outside the Tour date:
Clients have the option for a free of charge date change, with an extra bonus for Clients on Tour to apologise for the inconvenience.
To keep the money on file as credit to towards another tour or voucher.
If a refund is required there is a 20% booking fee that is non refundable.

If the Tour is cancelled within 24 hours prior to the Tour date:

Clients have the option for a free of charge date change, with an extra bonus for Clients on Tour to apologise for the inconvenience. To keep the money on file as credit to towards another tour or voucher.
Or a full refund will be made available.

Cancellations due to death:

Clients have the option for a free of charge date change.
To keep the money on file as credit to towards another tour or voucher.
Or a full refund will be made available upon receipt of a certificate of death.